Water Softener Repair and Installation
Is your softener not softening? Hard water that suddenly comes back, a brine tank full of salt, or a control head showing an error all have a cause we can find. We repair the softener you have, and when you need a new one, we size it to your water and install it with a bypass. Our shop is on Apex Pkwy.
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Water Softener Repair
Most softener repair calls are one of these six. Tell us what yours is doing and we will tell you what it usually takes.
Scale is back on the faucets and the soap will not rinse. Check whether the bypass is open and whether the unit has power. If neither explains it, the problem is in regeneration, the resin, or the valve, and we find out which.
The unit should run a cleaning cycle on its own. When it does not, the cause may be a power loss, a bad setting, a failed control head, or a clogged drain line. We check each one and tell you if it is a repair or the end of the unit.
A hard crust forms over the salt and nothing dissolves underneath, or the salt turns to sludge at the bottom. The tank looks full and the water is hard. We clear the bridge and the sludge, and look at why it formed.
Resin beads do the softening, and they wear out over time. When the resin is spent, regeneration will not help. We tell you honestly if the resin is the problem and whether replacing it or the whole unit makes more sense.
A bypass stuck halfway lets hard water through. A brine tank that overfills points to a valve or float problem. An error code or blank screen on the control head can be a setting, a power supply, or a failed board. We trace each one.
If the unit is worn out, we replace it. You get the price in writing before we start. See the sizing and placement steps below, and the [water softeners overview](/water-softeners) for salt-based versus salt-free.
Clear Answers
A tech tests your water at the tap and looks at the softener: settings, salt, valve, bypass, drain, and power. For a new system, the test result is what we size from.
We size a new softener by the hardness of your water and how many people live in the house, so it does not regenerate too often or run short. We explain the repair and replacement options and give you the real price before we start.
A new unit goes in on a loop with a bypass and a drain connection. We show you the bypass and how to add salt, so it is not a mystery later.
Water in Apex
Most homes inside Apex town limits are on town water from Jordan Lake. It is treated and tested, but scale on fixtures, spotty dishes, and short water heater life are common reasons Apex homeowners look at a softener. Addresses toward New Hill and Friendship are often outside town limits on private wells, and a well needs a test first, because iron or sulfur takes more than a softener. Our well pump service covers the rest of that system.
For a new install, we find a spot near where the water enters the house, with a drain and an outlet close by. In many Apex homes that means the garage, and in others a utility closet or crawlspace. The softener needs a drain for the regeneration cycle and power for the control head. We put it on a loop with a bypass, so you can shut it out of the line. Homes in Abbington, Woodcreek, Salem Village, Seagroves Farm, and Jordan Pointe all call us for this.
Start with a free water test, or call or text (919) 679-1275 or book online. Our shop is at 3460 Apex Pkwy, and we work Monday through Saturday, 7:00 to 18:00. For the rest of the house, see our Apex plumber page.
Commercial Service
Hard water hits businesses that run a lot of water: dish machines, shampoo bowls, ice machines, and water heaters. We repair and install softeners for Apex businesses and schedule around your hours.
Scale shortens the life of dish machines, ice machines, and water heaters. We service the softener on the supply side and size a new one for your demand.
Hard water makes shampoo rinse poorly and builds scale at shampoo bowls. We repair or install softeners sized for your station count.
Repair of existing units, bypass work, and installation for small commercial buildings.
Helpful Details
Common causes are a salt bridge, a bypass left open or stuck, a power loss or bad setting, a failed control valve, or worn-out resin. A tech can check each one. Call (919) 679-1275 and we will find out which it is.
Yes. We service existing softeners: resin, control valve, brine tank, salt bridges, and stuck bypass valves. We tell you whether repair makes sense or whether replacement is the better call.
From the hardness of your water, which the free test measures, and the number of people in the household. We do not guess. We explain the size we recommend and why.
Near where the water enters the house, with a drain for the regeneration cycle and a power outlet for the control head. In Apex that is often the garage. It is plumbed with a bypass valve so you can isolate it.
Yes. A well needs a test first, because iron, sulfur, or manganese needs treatment beyond a softener. We plan around what is in the water, and our well pump service handles the pump and pressure tank.
It depends on the problem or the system, your water, your home, and the plumbing involved. We give you the price in writing before we start, and nothing is added without your okay. Call (919) 679-1275.
Serving Apex and the rest of the Triangle: Cary, Chapel Hill, Durham, Holly Springs, Raleigh and Morrisville. Not sure we cover your address? Call (919) 679-1275 and ask.
“Matt was amazing! I've worked with many plumbing companies, and I will definitely contact Sweetwater Plumbing for all my plumbing needs moving forward.”
Keila Feracho
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“Sweetwater saved the day! I had an active leak from a water pipe in the ceiling. They fixed the leak promptly and did a great cleanup job.”
Sandy Alex
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“Chris arrived on time and made an assessment. A most conscientious and capable young man — the quality of his work was outstanding.”
Bodin Schexnayder
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“Great job. Punctual, professional, took time to explain the work, what my options were, and let me choose.”
Krista Summitt
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“Joseph was a great technician. He investigated the problem and walked me through every step of the way. So kind and patient.”
Connie Knox
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“I needed repair work done on short notice after a house inspection. Excellent work and great folks to work with.”
Jack Frankenfield
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