Water Service Line
The water service line carries everything your house uses, from the meter to the main shutoff. When it leaks, corrodes, or has to reach a new building, we replace or repair it. Our shop is on Apex Pkwy, and you get the real price before we start.
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Water Line Replacement and Repair
These are the six situations behind most water line calls. If yours is not here, call and describe it.
Shut off every fixture and watch the meter. If it still moves, water is going somewhere, often a leak in the yard. We trace the line, confirm the spot, and tell you whether it is a repair or a replacement.
Gray polybutylene was used in homes built roughly between 1978 and 1995. It fails at fittings, often without warning. If your line is polybutylene, we replace it with PEX or copper.
Galvanized steel rusts from the inside, narrows over time, and eventually leaks. Rust-colored water and weak flow are the usual signs. Replacement is the long-term fix.
Sometimes the best route is a new trench along a clear path. Sometimes the old route can be reused. We walk the yard, look at driveways, trees, and landscaping, and explain which makes sense for your property.
Very high pressure wears out fixtures and water heaters. Very low pressure can be a bad line or a stuck valve. We test at the main and replace the pressure reducing valve (PRV) when it has failed.
A new bathroom, workshop, or garage needs its own supply. We plan the route, size the line for the load, and tie in on your side of the meter, with buried utilities located before anyone digs.
Clear Answers
We confirm the leak or check the pressure, identify the pipe material, and have buried utilities located. You get the real price before we start.
We install the new line in PEX or copper, tie it in at the meter side and the house side, and restore the work area as agreed.
We pull permits where the town requires them, coordinate with the town on the meter, pressure test the new line, and confirm flow at every fixture.
Apex Water Service
Most homes inside the town limits are on town water from Jordan Lake. Coordination with the town on the meter and permits is part of a service line job, and we handle it. Addresses on the western and southern edges, such as parts of New Hill and Friendship, are often on private wells, which is a different plumbing picture. See our well pump service if that is you.
Apex homes from roughly 1978 to 1995 may have polybutylene, so older streets near downtown and 1990s subdivisions like Abbington, Woodcreek, and Haddon Hall are worth a look. Newer neighborhoods like Jordan Pointe and Seagroves Farm have PEX or copper lines but can still develop pressure problems. Clay soil swells and shrinks and can move a buried line over time.
Our shop is at 3460 Apex Pkwy, and we work Monday through Saturday, 7:00 to 18:00. Call or text (919) 679-1275, or book online. More about how we work in Apex.
Helpful Details
It depends on the length of the run, the pipe material, the route and what has to be crossed or restored, and permit needs. We give you the real price in writing before we start.
A soggy or sunken spot in the yard, a bill that jumps with no change in use, or a meter that moves with everything off. We trace the line to confirm before recommending a repair.
Both are known to fail. We look at what you have and where it runs, and give you repair and replacement options. Replacing with PEX or copper is the long-term fix.
It can be, but a failed pressure reducing valve causes both. We test at the main first, so you do not pay to replace a line that is fine.
Yes. We plan the route, have utilities located, size the line, and tie in on your side of the meter.
We pull permits where the town requires them and coordinate with the town on the meter side. We confirm what applies when we scope the job.
Serving Apex and the rest of the Triangle: Cary, Chapel Hill, Durham, Holly Springs, Raleigh and Morrisville. Not sure we cover your address? Call (919) 679-1275 and ask.
“Matt was amazing! I've worked with many plumbing companies, and I will definitely contact Sweetwater Plumbing for all my plumbing needs moving forward.”
Keila Feracho
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“Sweetwater saved the day! I had an active leak from a water pipe in the ceiling. They fixed the leak promptly and did a great cleanup job.”
Sandy Alex
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“Chris arrived on time and made an assessment. A most conscientious and capable young man — the quality of his work was outstanding.”
Bodin Schexnayder
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“Great job. Punctual, professional, took time to explain the work, what my options were, and let me choose.”
Krista Summitt
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“Joseph was a great technician. He investigated the problem and walked me through every step of the way. So kind and patient.”
Connie Knox
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“I needed repair work done on short notice after a house inspection. Excellent work and great folks to work with.”
Jack Frankenfield
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Need help now? Call (919) 679-1275.
