Privacy Policy

Sweetwater Plumbing, LLC ("Sweetwater Plumbing," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit www.sweetwater-plumbing.com, call or text us, or book plumbing service with us, how we use that information, and the choices you have. By using our website or our services, you agree to the practices described here.

Information We Collect

Information you provide to us

When you call, text, book online, request an estimate, or otherwise contact us, we may collect your name, phone number, email address, service address, and details about your plumbing request, such as the problem you are reporting and your preferred appointment time.

Information collected automatically

When you visit our website, we and our analytics providers (such as Google Analytics) may automatically collect your IP address, browser type, device type, the pages you view, the page that referred you, and similar usage data through cookies and similar technologies. This information helps us understand how the website is used and improve it.

How We Use Your Information

• To respond to your inquiry, schedule and confirm appointments, dispatch a technician, provide estimates and invoices, and follow up on completed work.
• To communicate with you about your service by phone, email, or text message.
• To send you offers or promotions, only where you have consented to receive them.
• To operate, maintain, and improve our website and services.
• To comply with applicable laws, regulations, and legal processes, and to protect our rights and the safety of our customers and team.

Consent to Receive Text Messages

You are not required to consent to receive text messages as a condition of purchasing any service from Sweetwater Plumbing. By providing your mobile phone number and opting in, you consent to receive text messages from Sweetwater Plumbing about your inquiry, appointments, estimates, and service updates.

Message frequency varies based on your service activity. Message and data rates may apply. You may opt out at any time by replying STOP to any message you receive from us. For help, reply HELP or contact us at (919) 679-1275. Please note that opting out of text messages may limit our ability to communicate with you about your service, and we may then reach you by phone or email instead. Full details are in our SMS Terms and Conditions.

Information Sharing and Disclosure

We do not sell, rent, release, or transfer your SMS consent or phone number to any third party for any third party marketing purposes. Information obtained as part of the SMS consent process will not be shared with third parties.

We may share your information only in the following circumstances:

• Service providers. With vendors who perform services on our behalf, such as scheduling and dispatch software, payment processing, messaging platforms, and website analytics. These providers may use your information only to perform those services for us.
• Legal requirements. When required by law, subpoena, court order, or other legal process, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. No method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.

Your Rights and Choices

• You may request access to, correction of, or deletion of the personal information we hold about you by contacting us using the details below.
• You may opt out of text messages at any time by replying STOP.
• You may opt out of marketing emails by using the unsubscribe link in any marketing email we send.
• You may set your browser to refuse cookies, although some website features may not work as intended.

Third Party Websites

Our website may contain links to websites operated by others, including our online booking provider, review platforms, and maps. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page and update the "Last updated" date above. Your continued use of our website or services after a change means you accept the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us:

See also our SMS Terms and Conditions.